Customer service

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We do not send a PDF-invoice as an attachment. Instead we send you a secure link to the invoice. In the email the button Mijn dossier links to a webpage transactions.mijnlicentie.nl. You can check this by hovering your mouse over the button. On the webpage you can open and download your invoice securely.

On our website page mijnlicentie.nl/digitalefacturen you can read more about our way of working.

If you receive our correspondence by post, then you can also simply download your invoice yourself. At the bottom of our documents is a heading Pay easily online. The internet address that is located below it, takes you to your invoice.

Has your question been answered?

You receive the invoice in the month in which your license is active. Does your license start next year? Then you will receive the invoice from us next year. You can login on “My Account” to verify this. Click here to go to your account.

Has your question been answered?

You can request a payment plan via 020 700 9099 or you can report the change via the form below.

Please note that this involves administration charges.

Has your question been answered?

Click here to go to your account. You can login by filling in your client number and password or activation code. You can find your client number and activation code on your invoice.

Has your question been answered?

Buma and Sena have made a collective licensing scheme with various sector organizations. The sector organization thereby takes care of its members’ entire administration and acts as an intermediary between you and us. For more information or to report changes please refer to your sector organization.

Has your question been answered?

Please send us the change, so that in future we can charge you correctly.

You can let us know via your account on our website. Click here to go to your account.

You can also let us know by email via info@mijnlicentie.nl. Please state your client number and your new Kamer van Koophandel (Chamber of Commerce) registration number.

Has your question been answered?

Even if you do not use music, please let us know. We register it in our system so that you no longer receive any reminders from us.

You can let us know via your account on our website. Click here to go to your account.

You can also report the change using the form below.

Has your question been answered?
Contact information


Phone 
on weekdays 09:00-17.00
phone number 020-70 09 099

Address 
Postbus 1316, 
2130 EK Hoofddorp 
Chamber of Commerce registration number 34286922