Our staff do their utmost to deal with your questions and comments correctly. Unfortunately, a situation can arise which you are not satisfied with. A correct and speedy processing is then important. Which is why we offer you the possibility of submitting your complaint here.

If you are not satisfied with the (way of) processing your complaint you can also refer the matter to:
Sena:  klantenservice@sena.nl
Buma: service.muziekgebruikers@bumastemra.nl

For more information about processing your complaint, we would like to refer you to the complaint procedure: 

Buma complaint procedure

Sena complaint procedure

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